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Order Processing

All orders are processed within 2 business days, excluding weekends and public holidays. Orders placed before 10 a.m. will begin processing on the same business day. Orders placed after 10 a.m. local time will begin processing on the next business day.

Transit Time: Estimated transit times begin when your order is shipped, and do not include weekends or holidays.

Orders held for manual review will be delayed until the review is complete. After an order is reviewed and released it will be processed within 2 business days.  


Shipping Rates and Delivery Estimates

We ship to the following countries:

 

United States

Shipment Method

Estimated Delivery time

Shipment Cost

Standard

3-7 business days

FREE

Two Day Express

2 business days

US$19.99

 

Europe

Shipment Method

Estimated Delivery Time

Shipment Cost

Standard

2-7 business days

FREE

 

United Kingdom

Shipment Method

Estimated Delivery Time

Shipment Cost

Standard

2-5 business days

FREE

 

Australia & New Zealand

Shipment Method

Estimated Delivery Time

Shipment Cost

Standard

2-7 business days

FREE

Express

1-3 business days

$20 AUD

 

Canada

Shipment Method

Estimated Delivery Time

Shipment Cost

Standard

3-10 business days

Free

 

Mexico

Shipment Method

Estimated Delivery Time

Shipment Cost

Standard

7-10 days

US$19.99

 

Please Note: Podcast Bundles and orders containing the PSA1+ are eligible for standard shipping only.

 

Lost Shipments

RØDE is not liable for shipments lost in transit.

If your order status is 'Delivered', please check the vicinity of your home to ensure it was not dropped at a side door, lobby, or mail room, and ask your neighbours if they may have received it for you. Carriers also occasionally mark packages as 'Delivered' before they’re dropped off.

If you believe your shipment has been lost, please contact our Customer Service team and we will attempt to locate your package.

As a fraud prevention measure, we cannot issue refunds for lost packages under any circumstances.


Customs, Duties, and Taxes

Please be aware that RØDE does not take responsibility for any taxes and duties that may apply to international orders. As outlined in our terms & conditions, it is essential to note that certain regions may impose what could be perceived as excessive duty charges. We highly recommend conducting research on the nature of duties and taxes in your specific region before making a purchase from our store.