Frequently Asked Questions

Where does the RØDE Brand Store ship to?

Great news! We ship all our products worldwide. However, it's essential to be aware that certain countries may impose import fees or duties. Before completing your purchase, we advise you to contact your customs authority to determine any applicable duty and tax charges.

To ensure fast delivery, we maintain stock locations in the UK, US, Australia, and Europe. This strategic approach helps us get your order to you as quickly as possible. If you have any questions or need assistance with your purchase, our team is here to help. Thank you for choosing us, and we look
forward to serving you!

How much is shipping?

We offer a range of shipping options, including Standard and Express, to accommodate your preferences. However, please note that shipping costs may vary depending on your location, package weight and shipping method selected. The applicable shipping costs will be displayed during the checkout process. For specific details about the shipping options available and their associated costs for your area, kindly refer to our Shipping Policy. There, you'll find all the information you need to make an informed decision. If you have any questions or need further assistance, our customer support team is here to help.

We look forward to delivering your order promptly and efficiently! 

How long will shipping take?

Our shipping time varies based on your location, but as a general guideline, we strive to deliver orders within two weeks from the date of purchase. However, please note that actual delivery times may differ
depending on the specific destination and any potential customs processes. To get a more accurate estimate for your location, we recommend reviewing our Shipping Policy or contacting our customer support team.

Do I get a tracking number?

Yes. Once your order ships you will be notified by email with the tracking details.

What about taxes and duty?

Please be aware that RØDE does not take responsibility for any taxes and duties that may apply to international orders. As outlined in our terms & conditions, it is essential to note that certain regions may impose what could be perceived as excessive duty charges. We highly recommend conducting research on the nature of duties and taxes in your specific region before making a purchase from our store.